Utility Billing

Turn on Water

For our residents in the Winn Ridge community, please see this page.

Scan and email the completed Residential (or Commercial) form to Utilities. Please include a copy of your photo ID with the email. Once we respond to your email, you may call 940-440-9343, option 1 to make payment of the deposit and application fee. Please allow 48 hours' notice to process your request.

The Water Billing Department invoices city residents for the water, sewer, and trash services. Services are billed in a combined monthly statement. Payment is due by the 5th of each month to avoid penalties, and by the 15th of each month to avoid cut-off.

Online Access & Payment

  • Access your account online to make payments or view account information. A bank draft is also available. 
  • To pay your bill by phone, please call 855-295-8017.

Up to Date Contact Information

Please ensure that your current phone number, email, and mailing address are reflected on your account.

Documents

  1. Backflow Inspection Form (PDF)
  2. Bank Draft Authorization Form (PDF)
  3. Bulk Water Application 2023
  4. Change of Address Form (PDF)
  5. Commercial Water Application and Certificate of Occupancy Form
  6. Contractor Registration
  1. Disconnect Request (PDF)
  2. Eye on Water Brochure (PDF)
  3. Relinquishment of Deposit Form (PDF)
  4. Residential Utility Application
  5. Utility Disclosure Form (PDF)